Refunds & Cancellations

Refund Policy:

No refunds are available for lessons already received.
Refunds for prepaid lessons require 2 weeks written withdrawal notice (an email is fine).

Cancellation Policy:

Credit vouchers are available for missed lessons when 24 hours written notice has been provided (an email is fine).
Cash refunds are available with 2 weeks written notice (an email is fine).
TEACHER ABSENCES: Occasionally we will have to cancel a class or lesson due to teacher illness or emergency. In this case, you will be provided with your choice of:
- A make-up lesson
- A credit voucher, or
- A cash refund

(Note: These policies are regardless of payment method.)

About Security

Any sensitive information collected on our website is protected by the latest, 256 bit SSL encryption technology. This means your data is safe when traveling across the Internet. Click the "Verified & Secured" logo for details.

Credit Card Processing

And our banking transactions are processed by the leader in the industry, Authorize.net, safeguarding your information and combating fraud. More merchants trust Authorize.Net than any other payment gateway to process their ecommerce transactions securely.

Did You Know Echecks...

Help Us Keep Your Tuition Costs Low? They save us the relatively high cost (often 3%~5%) of Credit Card processing, and when our business costs stay low, so do our tuition rates!
Avoid Interest and Other Charges? Since eChecks are processed just like paper checks, you will never have to pay interest fees or bank late charges, etc.
Complete Your Transaction Immediately? Payments are reflected at your bank the same or next business day.

About Credit Cards

You May Use a VISA or MasterCard: Sorry, no AmEx, Discover or others yet...
Help With Record Keeping: Itemized statements at the end of the month may help with budgeting, tax preparation, etc.
Postpone the Expense Until Later: Manage your cash flow by scheduling payments for later.

Other Options

Did you know that you can also enroll for Automatic eCheck Payments?

Benefits of Automatic Payment include:

Worry free, hassle free payments, with...
No chance of late fees!
They help keep tuition costs down by reducing paperwork!

Call the office at (408) 445-2787 for more information... or download the signup form now!

Our Privacy Policy

The Data We Collect: During the payment process, obviously personal information is collected in order to properly authenticate and apply your payment. However, only information necessary for those purposes is ever collected. Additionally, most clients provide additional information at the time of enrollment, unrelated to payments.
How We Use Payment Data: Information required for processing payments is used immediately to process the payment. However, the data is not retained or stored in any format by Arts Educators Group. Nor will any such data ever be shared with any 3rd party, under any circumstances except as required by law.
How We Use Enrollment Data: Personal information provided by our clients during Enrollment is used internally by Arts Educators Group only for providing the services requested. All such data, including but not limited to names, phone numbers, etc., is stored securely and will never shared with any 3rd party, under any circumstances except as required by law.
Regarding Email Addresses: Any email address supplied during the Payment process will be used to provide a receipt for payment, but is not retained and is never used for any other other purpose. Emails supplied during Enrollment may be used to provide information about upcoming events and services, but only those provided directly by AEG, never any 3rd parties. Requests for removal from any such lists may be made by email, phone, fax or in person, and will be honored promptly.